Privacy Policy

1. Who we are

The data controller is P R CARTER HEATING & PLUMBING LTD, a company registered in England and Wales (Company No. 05066493), with a registered office at Cart House 2 Copley Hill Business Park, Cambridge Road, Babraham, Cambridge, CB22 3GN. You can reach us at support@prcarterph.shop or +44 7856996695.

2. Data we collect

• Contact and order details: name, email, shipping address, phone and order history.
• Payment confirmation data handled by our payment provider (we do not store full card numbers).
• Messages you send us through our contact and bulk-order forms.
• Technical data such as IP address, device and basic analytics about how the site is used.

3. How we use your data

• To process, ship and support your orders.
• To respond to enquiries and provide customer care.
• To meet legal, accounting and tax obligations.
• With your consent, to send occasional product updates you can opt out of at any time.

4. Legal bases (GDPR)

We rely on performance of a contract (to fulfil your order), legal obligation (to keep records), legitimate interests (to run and secure the store), and consent (for optional marketing). You can withdraw consent at any time.

5. Sharing your data

We share data only with service providers who help us operate the store — our payment provider, shipping carriers, and IT and analytics providers — under contracts that require them to protect it. We never sell your personal data.

6. International transfers

Where data is transferred outside the UK or EEA, we use providers covered by appropriate safeguards such as Standard Contractual Clauses.

7. Retention

We keep order records for as long as required for tax and accounting purposes, and other data only for as long as needed for the purpose it was collected.

8. Your rights (GDPR)

You have the right to access, correct, delete, restrict or port your data, and to object to certain processing. To exercise any right, email support@prcarterph.shop. You may also complain to your local data protection authority.

9. California residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, to request deletion, and to opt out of any sale of personal information. We do not sell personal information. To make a request, contact us using the details above; we will not discriminate against you for exercising these rights.

10. Cookies

We use essential cookies to run the cart and checkout, and limited analytics cookies to understand site usage. You can control cookies through your browser settings.

11. Changes

We may update this policy from time to time. The latest version will always be posted on this page with a revised date.