Shipping & Delivery Policy

1. Processing time

Orders are processed within 1–2 business days. Orders placed at weekends or on public holidays are processed the next business day. You will receive an email when your order ships.

2. Delivery estimates

• Domestic (UK): 2–4 business days after dispatch.
• Europe: 4–8 business days after dispatch.
• Rest of world: 7–15 business days after dispatch.

Estimates are guidance, not guarantees; carrier delays can occur.

3. Shipping costs

Shipping is calculated at checkout based on destination. Orders over $55 (USD) qualify for free standard shipping. All prices on the site are shown in USD.

4. Tracking

Where tracking is available, a tracking number is included in your dispatch email so you can follow your parcel to delivery.

5. Customs and duties

International orders may be subject to import duties or taxes set by the destination country. These are the responsibility of the recipient and are not included in our prices or shipping charges.

6. Damaged or lost parcels

If your order arrives damaged, email support@prcarterph.shop with photos within 7 days and we will arrange a replacement or refund. If a parcel is lost in transit, contact us and we will open an enquiry with the carrier and make it right.

7. Undeliverable or incorrect addresses

Please check your address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-delivery; an additional shipping charge may apply.

8. Contact

Questions about delivery? Email support@prcarterph.shop or call +44 7856996695.