Refund & Return Policy

1. Return window

You may request a return within 14 days of receiving your order. Items must be unused, unwashed, in their original packaging and with any tags or accessories included.

2. Items we cannot accept

• Food-contact items such as bread basket liners once they have been opened or used, for hygiene reasons.
• Single-use paper products (table runner rolls, place cards and menu cards) once opened.
• Items returned damaged, soiled or without their original packaging.

This does not affect your statutory rights for faulty or misdescribed goods.

3. How to start a return

Email support@prcarterph.shopwith your order number and the items you would like to return. We will reply with the return address and instructions. Return shipping is the customer's responsibility unless the item is faulty or we sent the wrong product.

4. Refunds

• Once we receive and inspect your return, we will email you to confirm.
• Approved refunds are issued to your original payment method within 5–10 business days.
• Original shipping charges are non-refundable unless the return is due to our error.

5. Faulty or incorrect items

If an item arrives faulty, damaged or not as described, contact us within the return window and we will arrange a replacement or full refund, including any return shipping cost, at no charge to you.

6. Exchanges

The quickest way to exchange an item is to return the original (where eligible) for a refund and place a new order.

7. Contact

Need help with a return? Email support@prcarterph.shop or call +44 7856996695. We are happy to help.